Utter Gutters is a South Australian owned and operated home improvement business that specialises in guttering, roofing, carports and verandahs, and was established in 2001 by founder Craig Koch. Craig had been working in the industry for almost a decade when he became disillusioned by an emerging trend towards selling customers generic products sold by untrained sales consultants.
It was a strategy that produced high volume sales for home improvement companies at low cost, but homeowners were not getting what they really wanted – or needed. All to often, customers with anything more complicated than a simple install or replacement were told that the company was simply not interested in quoting, leaving the homeowner desperate for a supplier to resolve their problem.
Craig set out to create a business that was totally customer focused. He wanted customer’s to be able to have a home improvement or roof and gutter replacement that was custom designed specifically for their home. If they had special features to match such as an unusually pitched roof, they could have it. If there was an unusually shaped area, then a design was created especially for that space. To service his customers, Craig knew that only trained technicians would have the skills and expertise required to deliver quality advice and recommendations.
To this day, Utters Gutters only use trained roofing technicians to inspect and quote jobs. Utter Gutters has grown rapidly to a team of 25, and continues to expand with an ever-increasing range of home improvement products. Our reputation for quality and superior trade skills have become highly regarded within the industry, resulting in numerous referrals from major suppliers who know that when they need a complex job done well, Utter Gutters will deliver.
Utter Gutters ‘can do’ approach to customer service has seen us evolve into a one-stop-shop for home improvement projects. We begin with a concept created by our design team, using three dimensional computer images that make it possible for customers to see how their new addition will look. Once the design has been approved by the customer, we take on the responsibility of gaining building and planning approval with local councils, a process that can become protracted for homeowners attempting to navigate the complexities of the approval system. We also create engineering related documentation such as site plans and elevations to council specifications. Our attention to detail with all documentation combined with our long-standing history with councils as a quality home improvement company, can often streamline the approval process substantially.
You are welcome to drop in and see us at our office and show yard complex at 500 North East Road, Windsor Gardens. We are open 7 days a week from 8.30am – 5.00pm.
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