Utter Gutters: Website Privacy Policy

Privacy Policy
Last Updated: 18.06.25

 

1. Introduction

Utter Gutters (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information, including for the purposes of providing quotes, SMS marketing, and direct email marketing. This policy complies with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).


2. What Personal Information We Collect

We may collect the following personal information when you interact with us:

  • Name
  • Email address
  • Phone number
  • Address
  • Information about the services/products you are interested in
  • Payment and billing details (where applicable)
  • Customer feedback, reviews, or enquiries
  • Website usage data, including IP address and browsing behaviour

 

3. How We Collect Your Information
  • We collect personal information directly from you when you:
  • Submit an enquiry or request a quote through our website, phone, or in person.
  • Opt-in to receive SMS or email marketing communications.
  • Engage with us via social media, promotions, or competitions.
  • Book a service with us.
  • Provide feedback, reviews, or complaints.

We may also collect information from third-party sources, including credit agencies (where relevant), public directories, and analytics tools to improve our services.


4. How We Use Your Information

We use the information collected to:

  • Provide you with a quote for our services/products.
  • Process transactions and fulfill service requests.
  • Communicate with you about enquiries, bookings, or service updates.
  • Send SMS and email marketing communications, including exclusive offers, promotions, and service updates (only if you have provided consent).
  • Improve our services, website functionality, and customer experience.
  • Comply with legal obligations and prevent fraud.

5. Direct Marketing (SMS & Email Consent)

  • By opting into SMS or email marketing, you consent to receive promotional messages, offers, and updates from us.
  • We will not send direct marketing messages without your explicit consent.
  • You can opt out of SMS marketing by replying STOP to any message.
  • You can unsubscribe from email marketing by clicking the “Unsubscribe” link in any email.
  • We do not sell or share your contact details with third parties for marketing purposes.

6. Disclosure of Personal Information

We do not sell your personal information. However, we may disclose your data to:

  • Third-party service providers who assist in delivering SMS and email communications (e.g., Mailchimp, Twilio).
  • Payment processors, credit reporting agencies, and financial institutions (if relevant to transactions or credit applications).
  • Legal or regulatory authorities if required by law.
  • Business partners or subcontractors assisting with service delivery.
  • Analytics providers to enhance website functionality and customer experience.

7. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. We implement:

  • Secure storage systems with controlled access.
  • Encryption and authentication measures for online transactions.
  • Restricted access to personal data for authorised personnel only.
  • Regular security audits to ensure data protection.

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law.


8. Accessing and Updating Your Information

You have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of any inaccurate or outdated information.
  • Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us using the details below.


9. Cookies and Website Tracking

We may use cookies, tracking pixels, and analytics tools (such as Google Analytics) to collect information about website visitors. This data helps us improve our website and marketing efforts. You can manage cookie preferences through your browser settings.


10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and continued use of our services indicates acceptance of the updated policy.


11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, you can contact us at:


Utter Gutters
500 North East Road
Windsor Gardens SA 5087‎

Phone:     (08) 8201 4999
Email:       reception@uttergutters.com
Website:  uttergutters.com.au

By using our services, you acknowledge that you have read and understood this Privacy Policy.

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